Privacy Policy

This Privacy Policy explains how The Life Matters collects, uses, and protects your personal information when you use our website or contact us.

Who We Are

The Life Matters is a UK mental health charity committed to supporting individuals and communities through mental health awareness, support, and wellbeing initiatives.

If you have questions about this Privacy Policy, please contact us at:

Email: office@thelifematters.co.uk

What Information We Collect

We may collect and process the following information:

Name
Email address
Phone number (if provided)
Messages sent through contact forms or email
Donation information
Volunteer or supporter information
Website usage data such as IP address, browser type, and pages visited

We only collect information that is necessary for legitimate charity purposes.

How We Use Your Information

We may use your information to:

respond to enquiries
provide support or information
manage donations and fundraising
communicate about our services, events, or campaigns
improve our website and user experience
meet legal or regulatory obligations

We will never sell your personal information to third parties.

Lawful Basis for Processing

We process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Our lawful bases may include:

consent
legitimate interests
legal obligations
contractual necessity

How We Protect Your Information

We take appropriate security measures to help protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Sharing Your Information

We may share information with trusted service providers who help us operate our website or services, where necessary and appropriate.

We may also disclose information:

if required by law
to protect someone’s safety or wellbeing
to prevent fraud or criminal activity

Cookies

Our website may use cookies or similar technologies to improve user experience and analyse website traffic.

You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

Your Rights

Under UK data protection law, you may have the right to:

access your personal data
request correction of inaccurate data
request deletion of your data
object to certain processing
withdraw consent where applicable

To make a request, please contact us using the details above.

You also have the right to complain to the:

Information Commissioner's Office

Their website is:
ICO official website

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

The Life Matters
Email: office@thelifematters.co.uk

Last updated: 16 May 2026