1. Introduction

Welcome to The Life Matters. Our mission is to provide support and resources for children and young people dealing with self-harm. We take your privacy, safety, and trust very seriously.

This policy explains:

1. What information we collect

2. How we use it

3. How we use cookies

4. How you or your parent/guardian can manage your information

2. Cookies We Use

Cookies are small files stored on your device that help the website work properly.

We only use essential cookies and anonymous analytics cookies. We do not use cookies for marketing or tracking children.

Types of cookies:

TypePurposeDurationConsent Required?

EssentialKeep you logged in and allow site navigationSessionNo

Functional (optional)Remember language or theme1 yearOptional

Analytics (anonymous only)Understand how the site is used to improve support1 yearYes, anonymous

Managing Cookies:

• You can delete or block cookies in your browser settings.

• For more information, visit https://www.aboutcookies.org/

3. Personal Data We Collect

We only collect the information necessary to provide support and run the website safely. Examples include:

• Name and email (for newsletters, forums, or support resources)

• Donation information (if you choose to donate)

• Anonymous analytics data (pages visited, device type, etc.)

We never share personal data with advertisers or third-party marketers.

4. How We Use Your Data

We use your information to:

• Provide support and resources

• Respond to enquiries and messages

• Improve the website experience

• Process donations securely

• Understand site usage anonymously

5. Data Sharing and Security

• Personal data is kept private and only shared with trusted partners if necessary to provide support.

• Anonymous analytics data may be shared to improve services but cannot identify any individual.

• We use appropriate technical and organizational measures to keep your information safe.

6. Children’s Data & Parental Guidance

• If you are under 13, you should only use the website with a parent or guardian’s consent.

• Parents or guardians can contact us to access, correct, or delete personal information for their child.

7. Your Rights

Under UK law, you have the right to:

• Access your personal information

• Ask us to correct or delete your information

• Withdraw consent for non-essential cookies at any time

To exercise your rights, contact us at: [Insert Contact Email]

8. Contact Us

If you have any questions about cookies, privacy, or your information, please contact:

The Life Matters 
Email: office@thelifematters.co.uk
Phone: 07300 403203