Refund Policy

A legal disclaimer

The Life Matters – Booking & Refund Policy (UK )

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At The Life Matters, we aim to provide high-quality training, materials, and services in line with our charitable objectives. Please read this policy carefully before making any booking or payment.

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Your Responsibility Before Booking
Please ensure that you select the correct training, workshop, or service before payment. Once a booking is confirmed, payment is considered final.

No Refunds Once Services Begin or Materials Are Shared

By booking or paying for our services, you agree that:

No refunds will be provided once training, workshops, or events have commenced

Any materials, workbooks, or digital resources have been provided.
Participation is entirely voluntary.

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Replacement of Damaged Materials
If any workbooks or materials are damaged upon receipt, we will provide a replacement. Please contact us immediately at office@thelifematters.co.uk.

Legal Compliance
This policy complies with:

UK Consumer Law (including the Consumer Rights Act 2015) — services must be performed with care, but no refunds are required once services begin or materials are delivered;

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UK Charity Law — all payments are used to further the charity’s objectives, and trustees have approved this policy to ensure responsible management of charitable funds.

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Pre-Payment Agreement
By proceeding with payment, you confirm that you have read, understood, and agree to this policy. Refunds will not be issued after booking, except in cases of non-delivery or defective materials, as described above.

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Contact Information
For questions, concerns, or damaged materials, contact us at:
office@thelifematters.co.uk